Maintaining regular routines is important whether you’re a seasoned product owner or just getting started with Jira. You may feel a little overwhelmed by the options available in Jira when it comes to managing issues. You can use a basic Kanban board if that’s all you need, or you can use sophisticated search queries to zip through your work like a pro. In this article, we’ll share 4 tried-and-true methods for keeping tabs on projects from various vantage points, from the big picture down to the nitty-gritty of a single task, all within the framework of Jira issue tracking.
How to organize and prioritize Jira issues?
Jira course isn’t a cookie-cutter service. Depending on the setting, it displays a variety of images. Some of them, such as boards, are only available for certain kinds of work. The Issue Navigator and filters, on the other hand, are site-wide tools that can be tailored to individual users’ preferences. How do I decide?
1. Pro Method: Using Issue Navigator
Jira’s Issue Navigator can be reached in a number of ways. One of the simplest ways is to use the search bar in the upper right corner of your screen to conduct a worldwide search. When you type something into the search bar and hit Enter, Jira will take you to its sophisticated search interface, the Issue Navigator.
Due to its many options, the Issue Navigator may overwhelm some. Its basic mode is user-friendly, but it takes a lot of clicking to display relevant search results. To use the Navigator effectively, you must be proficient in JQL, Jira’s query language, and understand conditions and operators. You can customize your search by adding fields and query combinations in exchange. Preview issues from search results, export, and download as a spreadsheet.
2. Jira boards, the agile method
Every Jira Software project revolves around its boards. With their help, you can see at a glance how far along a project is at any given time. Agile teams and DevOps groups can choose between two distinct boards. Scrum and Kanban boards can be used interchangeably, depending on the preferences and processes of your team. The Scrum board allows you to organize your product backlog, create and complete tasks, and track your progress in time frames known as sprints. The Kanban board, which uses columns and simple statuses to manage work in progress and boost productivity, is more user-friendly and straightforward.
3. Jira queues, the timely approach
Customers’ tickets in the Customer Portal are, technically speaking, identical to issues in Jira. Jira Software’s boards help us keep track of issues, while queues allow Service Management agents to keep tabs on active requests.
Also Read: A Guide to get JIRA certification
Queues are a flexible component of Service Management systems, allowing administrators to prioritize and sort tickets based on a variety of criteria. Queues can be active for all opened requests, critical bugs in a specific product, or tickets that are at risk of violating the Service Level Agreement (SLA).
Agents working with Service Management have quick access to a plethora of filters and can examine problems as a ranked list. Its user interface is nearly as potent as the Issue Navigator’s. Modifying, updating, and disseminating filters keeps everyone on the same page. Issues from various projects, products, and Customer Portals can be displayed based on highly refined search criteria that can be based on either fields or JQL.
4. User-friendly task management with Jira Context Issues
Is there an easier way to monitor Jira tickets than the methods we’ve already described? The latest Jira Cloud app, Context Issues for Jira, brings together the best parts of the Issue Navigator, boards, and queues, and makes them accessible to projects of all kinds.
In the issue details view, you can find Context Issues in a panel on the side. With a single click, you can access all of that reporter’s issues. In this sprint, you can look up open bugs with just two clicks. You can access the Issue Navigator immediately, without having to switch tabs or wait for it to load. The primary motivation behind Context Issues was to facilitate a method of finding related issues to the one being viewed without requiring the user to first learn JQL.
